Last Updated: 2026
Evernest Store issues refunds for eligible returns and order issues according to the steps below.
Refund Eligibility
Refunds may be issued under these circumstances:
Returned items meeting the Return Policy requirements.
Items received damaged, defective, or incorrect.
Orders canceled due to stock issues or payment problems.
Refund Methods
Refunds will be issued using the same method as the original payment:
Credit/Debit Cards (Visa, Mastercard): Typically credited within 5–10 business days, depending on the card issuer.
PayPal: Usually processed within 2–5 business days.
Other Payment Methods: Refund timing may vary; please contact support for specifics.
Refund Process Step-by-Step
Initiate a return by contacting support@everneststore.com.
Receive return authorization and ship the item back using a trackable shipping method.
Once we receive and inspect the item, the refund will be approved or rejected.
Approved refunds are processed to the original payment method.
You will receive a confirmation email when the refund is initiated.
Processing Timeframe
Inspection & approval: 2–5 business days from receipt of the item.
Refund processing: 2–10 business days depending on the payment method and bank/PayPal processing.
Possible Delays
Refunds may be delayed due to:
Courier delivery delays for returned items
Bank or payment processor delays
High volume during holiday periods
Lost or Damaged Returns
Always use a trackable shipping service.
Evernest Store is not responsible for items lost during shipping if not using a recommended carrier.
Contact for Refund Assistance
If you encounter any issues or delays, contact support@everneststore.com. Our team will assist you with tracking, verification, and resolution.
Contact Us:
If you have any questions or need assistance, please feel free to contact us:
Email: support@everneststore.com
Phone: +1 305 676 4156
Address: 19 Christensen Ave,
Salinas, CA 93906, United States.