At Evernest Store, your satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below. Eligibility for Returns To qualify for a return, all of the following conditions must be met: Items must be unused, undamaged, and in original packaging with all tags and labels attached. Custom or personalized items are not eligible for return. Returns must be initiated within 30 days from the delivery date. How to Initiate a Return Contact our support team at support@everneststore.com with your order number and reason for return. Our team will review your request and provide return authorization and detailed instructions. Do not ship any items until you receive return approval. Return Shipping Instructions Approved returns should be shipped using a trackable shipping method to ensure safe delivery. Evernest Store covers all return shipping costs for eligible items. Keep the tracking number until the return is fully processed. Inspection and Approval Once we receive the returned item, our team will inspect it for condition and eligibility. You will be notified via email within 2–5 business days regarding approval or rejection. If the return is rejected (e.g., item is damaged or does not meet return criteria), it will be shipped back to you at our expense. Exchanges We do not offer direct exchanges for different products. If your item arrives damaged or defective, we will replace it with the same item at no extra cost. To receive a different product, you must return the original item and place a new order. Important Notes Return processing may be delayed due to high volume, public holidays, or courier delays. Always use a secure and trackable shipping method. Contact Us: If you have any questions or need assistance, please feel free to contact us: Email:support@everneststore.com Phone: +1 305 676 4156 Address: 19 Christensen Ave, Salinas, CA 93906, United States.
